Offline Support

Behavior

When network/API errors occur during submission:

• The review is validated locally
• Data is enriched (timestamps, source, original error)
• Stored locally via an internal cache (storeFeedbackLocally)
• User still sees the success screen (no error event is emitted) so the experience stays positive

Important: The widget does not automatically retry stored submissions when the connection is restored. Failed submissions are saved to localStorage for potential future handling, but there is no built-in reconnection listener or automatic sync.

What Gets Stored

• Redacted review metadata (not full text in events)
• Rating, user email/name, timing info, error context
• Up to 10 recent failed submissions

Recommendations

• Listen to rating:submitted to confirm when a submission actually reached the server
• The widget does not emit a separate error event when it falls back to local storage
• Keep the script up-to-date to benefit from retry/backoff improvements during the initial submission attempt